Order Cancellation and Return Policy
ESPRO allows 30 days for the return of unused products, based on the date the item was originally received by the customer. We offer refunds or replacements of unused merchandise less any associated shipping charges.
To return an item:
- Please contact ESPRO Customer Service via PH: 1-844-377-7622 or Email: firstname.lastname@example.org to receive a Return Authorization number.
- You can use the original box you received your ESPRO product in, or any plain, unmarked cardboard box to ship your return. If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
- Attach your new return label to the shipping box. Please use a traceable carrier and retain the tracking number for your records. ESPRO is not responsible for any items that are lost or damaged in transit.
- Once your return is received it will be inspected after which a refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 business days. Please note that, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.